Return Policy

SECTION 1 — RIGHT OF WITHDRAWAL

In accordance with articles L221-18 et seq. of the French Consumer Code, you have a legal period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or bear any costs other than return shipping.

Any return or withdrawal request automatically cancels your entry in the prize draw, even if the serial number has been registered (see Article 11 of the Game Rules).

SECTION 2 — RETURN CONDITIONS

For a return to be accepted:

  • The product must be new, unworn and unwashed
  • In its original packaging with the collector label and serial number intact
  • Accompanied by proof of purchase (order confirmation).

Any non-compliant, incomplete, altered or unidentifiable return will be refused without refund.

SECTION 3 — RETURN PROCEDURE

  1. Send a request to contact@thebluffclub.fr specifying:
    • Your order number
    • The item concerned
    • (Optional) The reason for return
  2. Wait for written approval from our team.
  3. Return the item to the address provided, within 7 days of approval.

Any return slip or return authorisation is valid for a maximum of 7 days. After this period, the return request is automatically considered expired and cancelled.

Any return made without prior approval will be systematically refused.

SECTION 4 — RETURN COSTS

  • Return costs are borne by the customer, except for a defective product or a proven error by THE BLUFF CLUB.
  • We strongly recommend using a carrier with a tracking number.
  • In the event of loss without proof of delivery, no refund can be made.

SECTION 5 — REFUND

  • Subject to acceptance of the return, the refund is made within 7 to 14 business days of receiving the parcel.
  • It is made to the original payment method.
  • The original shipping costs are not refunded, except in the event of an error on our part.

SECTION 6 — PRODUCTS NOT ELIGIBLE FOR RETURN

The following cannot be returned:

  • Products that have been worn, washed or altered;
  • T-shirts whose collector label has been detached, modified or falsified;
  • Personal-use items (e.g. underwear, beanies);
  • Personalised or made-to-order products.

SECTION 7 — DEFECTIVE PRODUCTS OR ORDER ERROR

In the event of a product permanently damaged on receipt, or clearly not matching your order, contact us immediately with supporting photos at contact@thebluffclub.fr.

We will cover the return costs and offer an exchange with a new serial number, or a full refund if preferred.

SECTION 8 — CUSTOMER SERVICE

THE BLUFF CLUB
contact@thebluffclub.fr
Monday to Friday, 10am to 6pm (excluding public holidays)