SECTION 1 — DELIVERY TERMS
The Bluff Club products are sold on pre-order as part of limited editions. Every order corresponds to made-to-demand production. Deliveries are triggered after the end of the pre-order phase.
SECTION 2 — SHIPPING TIMES
The estimated shipping time is 3 to 4 weeks from the validation of your order, unless stated otherwise on the product page or in the event of force majeure.
In the event of an exceptional delay (strike, stock shortage, natural disaster, etc.), you will be informed by email.
SECTION 3 — DELIVERY ZONES
The Bluff Club delivers to:
- Mainland France
- French overseas territories (specific times and costs)
- European Union
- International (outside the EU)
All parcels are shipped with a tracking number.
SECTION 4 — SHIPPING COSTS
Shipping costs are calculated automatically at checkout, based on your geographical zone, the parcel weight and the selected carrier.
They are borne by the customer, unless a specific promotional offer applies ("Free shipping", etc.).
SECTION 5 — CARRIERS USED
Depending on the destination, we use partner carriers such as:
- Colissimo / La Poste (France and overseas territories)
- Chronopost (France and overseas territories)
- Mondial Relay (France and Europe)
- DHL / UPS / FedEx / others (international)
SECTION 6 — ORDER TRACKING
As soon as your order ships, an email with the tracking number and tracking link is sent to you. You can follow your parcel in real time.
SECTION 7 — WRONG OR INCOMPLETE ADDRESS
In the event of an error in the address provided by the customer:
- The Bluff Club cannot be held responsible for the parcel not being delivered.
- Reshipping costs will be charged in full to the customer.
SECTION 8 — RECEIPT AND CLAIMS
On receipt, the customer must check the condition of the parcel:
- If the packaging is damaged, the customer must refuse the parcel or make a clear and precise reservation on the delivery note.
- Any claim must be sent within 48 hours to contact@thebluffclub.fr with supporting photos.
SECTION 9 — PARCEL NOT RECEIVED
If a parcel is marked "delivered" by the carrier but has not been received:
- The customer must contact their post office or pick-up point within 72 hours;
- If there is no resolution, we will open an investigation with the carrier.
No refund or reshipment will be made until the investigation is closed.
SECTION 10 — FORCE MAJEURE
The Bluff Club cannot be held responsible for delays or delivery failures due to force majeure (strike, disaster, war, epidemic, logistical blockage, etc.).